Frequently Asked Questions
Why should I use Beacon Web Works to create my website?
Because we’re here to make professional websites affordable and stress-free for small business owners. Many business owners struggle with DIY websites that don’t look the way they hoped — or they’re stuck with an outdated site that no longer reflects their business. At Beacon Web Works, we remove that frustration. We start every project with a free custom design so you can see the quality of our work before spending a dime. Our mission is simple: help local small businesses compete online without overspending. Our focus is on delivering clean, modern websites that make your business look great online — without the big-agency price tag.
Will you really design my site for free?
Yes — Every project begins with a complimentary custom homepage design, allowing you to see exactly what we can do for your business. There are no hidden fees or strings attached. You only move forward if you love the design.
What's included in the monthly service fee?
Your monthly service fee covers everything needed to keep your website secure, updated, and running smoothly. This includes reliable hosting, an SSL certificate for site security, and ongoing maintenance and support. We handle all the behind-the-scenes work — from software updates and bug fixes to content changes and ensuring your site stays compatible with the latest web standards. In short, you get peace of mind knowing your website is always up-to-date, protected, and performing its best without you having to lift a finger. Think of it as your website’s insurance plan — we handle the tech so you can focus on running your business.
What platform will my new site be built on?
Your site will be built on a professional website platform designed specifically for small businesses. Unlike DIY tools, our platform is only available to digital agencies, which means you’ll get a site that’s faster, more secure, and easier to maintain. Every site we build includes reliable, rock-solid hosting, an SSL certificate for security, and is delivered on a 256-bit encrypted HTTPS connection. In short, your website will be modern, protected, and built to perform. You’ll have a website that looks professional on the outside and is powered by enterprise-level technology on the inside.
What kind of uptime can I expect from my Beacon Web Works website?
What kind of uptime can I expect from my Beacon Web Works website?
All websites built on the Beacon Web Works platform are hosted on Amazon Web Services (AWS), the industry leader in cloud hosting, with 99.999% uptime. Our infrastructure includes multiple redundancies and regularly scheduled backups to ensure maximum reliability and security.
Do you offer SEO optimization as part of your services?
Will my new website look good on smartphones?
Yes — every website we design is fully responsive, which means it automatically adapts to any screen size. Whether your customers are on a desktop, laptop, tablet, or smartphone, your site will always look sharp and function seamlessly. With most people browsing on their phones today, this isn’t optional — it’s essential. A mobile-friendly site makes it easy for visitors to navigate, connect with your business, and become customers, no matter what device they’re using. In short, your business will look great in the palm of your customer’s hand, where most first impressions happen today.
Do you offer SEO optimization as part of your services?
Yes — every website we build is designed with SEO best practices baked in from the start. That means we optimize your site’s content, structure, and speed so search engines like Google can easily find and rank it. We also focus on local SEO, which is particularly important for small businesses seeking to attract nearby customers. As search continues to evolve with AI, our approach ensures your site stays future-ready, helping your business appear where your customers are searching. In short, you’re not just getting a great-looking website — you’re getting one built to be found.
What other services does Beacon Web Works provide?
This way, you get more than just a website — you get a complete digital toolkit to help your business grow online.
Can I use my domain from my previous site?
What other services does Beacon Web Works provide?
Websites are just the beginning. Along with small business websites and SEO, we also provide:
- Content Creation
- Social Media Marketing
- Reputation Management
- Branding & Design
- Digital Strategy
- AI-Driven Solutions
This way, you get more than just a website — you get a complete digital toolkit to help your business grow online.
Can I use my domain from my previous site?
In most cases, yes. If you still own your domain name and have access to the domain registrar, it can usually be connected to your new website without any issues.
What if I don’t have a domain name yet?
No problem at all. If you don’t already have a domain name, we’ll help you choose one that’s professional, memorable, and easy for your customers to find. We’ll also handle the setup so your new domain is registered and connected to your website the right way from day one. In short, we make the process simple — you just pick the name, and we’ll take care of the rest.
Do you only work with businesses in Connecticut?
What if I don’t have a domain name yet?
No problem at all. If you don’t already have a domain name, we’ll help you choose one that’s professional, memorable, and easy for your customers to find. We’ll also handle the setup so your new domain is registered and connected to your website the right way from day one. In short, we make the process simple — you just pick the name, and we’ll take care of the rest.
Do you only work with businesses in Connecticut?
Not at all. While we’re proudly based in Branford, CT, we work with clients in CT, RI, MA, and the entire United States. Most of our projects are completed through phone, email, and virtual meetings, making it easy to collaborate no matter where you’re located. Whether you’re down the street or across the country, we’ll provide the same level of personal service and attention to detail.
Can I get a refund if I cancel early? No. All setup fees and monthly service fees paid to Beacon Web Works are non-refundable. The reason is simple: building your website takes significant time, effort, and resources, including design work, server space, and setup costs that are invested right from the start.
That said, I want you to feel completely confident. My personal guarantee to you is this: your website will be modern, mobile-friendly, and tailored to your business. If something isn’t right, I’ll work with you until it is. No excuses, no extra fees — just a website you’ll be proud to share.
Can I get a refund if I cancel early? No. All setup fees and monthly service fees paid to Beacon Web Works are non-refundable. The reason is simple: building your website takes significant time, effort, and resources, including design work, server space, and setup costs that are invested right from the start.
That said, I want you to feel completely confident. My personal guarantee to you is this: your website will be modern, mobile-friendly, and tailored to your business. If something isn’t right, I’ll work with you until it is. No excuses, no extra fees — just a website you’ll be proud to share.
REQUEST A FREE WEBSITE DEMO
Interested in seeing how your new website could look? Contact us today to request your FREE no-obligation website demo and mockup.